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FAQ

General

What is Centigram?

Centigram is a mobile-based eGifting platform designed from ground up to make gifting simple, instant and rewarding.

What is a Centigramer?

A Centigramer is a person who uses Centigram and tells everyone else to join and enjoy its amazing features!

What is/are the advantages and benefits of using Centigram?

There are many advantages! And we believe people will be very creative in finding ways to benefit from using Centigram.

The top advantages are:

  • Manage all your Centigram eGifts and other eGift cards under one eGift Account (with amounts as low as $10)
  • Giving Centigram eGifts to other Centigramers instantly with Zero Fees
  • Purchase other eGift cards at 100s of other local or international retailers in one App

Is Centigram available worldwide today?

Centigram is a Canadian based start-up company founded in 2018 with a global vision. Our App is currently in BETA mode and available only to Canadian users. It is, however, being tested and validated before we go international.

What is Centigram eGifting?

Imagine having the ability to pick an eGift from over 80 countries and 1000s of brands, retailers and services with only a few taps and swipes!

Why is Centigram the perfect gift?

With no transfer fees and an endless choice of eGifts, Centigram allows you to give your lucky recipients the perfect gift, instantly redeemable, in just a matter of seconds.

Getting Started

Where can I download the Centigram App?

Our App is available on Apple’s App Store and Google’s Play Store. Simply search for Centigram, install and enjoy!

Can anyone in Canada sign up?

Yes, but as we are still in the BETA stage, you will need to have a referral code from another user. If you’re interested in being part of our BETA phase, please contact us directly via info@centigram.io.

How do I know if my friends are on Centigram?

When you install Centigram, we request that you give Centigram access to your contacts (don’t worry, we always protect our user’s privacy). Assuming you do provide access, once you have completed setting up your Centigram eGift Account, do the following:

  •   Tap the ‘Give’ icon located on the bottom of the lower menu on your Home screen.
  •   All of your contacts will be listed alphabetically.
  •   Any contacts with the ‘Give’ button next to their names will mean they are already a Centigramer!
  • Those who aren’t will have an ‘Invite’ button next to their names. We encourage you to invite them over. Everything’s better when gifting together!

Can I access my Centigram eGift Account from a website or tablet?

At the moment, the only platform you can access your Centigram eGift Account is through iPhone or Android devices. We anticipate the development of web accessibility soon.

Can I transact with Centigram without an internet connection?

Not yet, but we have a surprise coming soon. Stay tuned.

Gifting

How do I buy more Centigrams so I can continue gifting?

We’ve made it easy and effortless to add more eGift cards onto your Centigram eGift Account. Simply tap on to the (+) icon located next to your balance, and select any of the available options to buy. At the moment, we have the following options:

  •   Credit Cards (Visa, Mastercard, and American Express)
  •   PayPal (Coming soon)
  •   Centigram Gift Code (Coming soon)

Once you have selected your desired method of payment, simply enter the amount you wish to purchase and follow the prompts. The transaction will be completed in a few seconds, and the balance on your Centigram eGift Account will instantly change.

How can I pick the gift I want?

Tap on the ‘Shop’ icon, located on the bottom of your Home screen, and simply swipe through the logos of the companies listed. Select the one you wish to pick!

Now that I’ve selected my eGift, what happens now?

Make sure you read the terms and conditions of the eGift you have selected. Be sure to take notice of its expiration date (if applicable). All you need to do next is decide the value you wish to purchase, as long as you have enough balance on your Centigram eGift Account. You are good to go!

How do I use my eGift?

After you have confirmed your request and the amount you wish to purchase, you will receive a confirmation screen that will display the eGift voucher code and PIN or URL for you to copy. You can also find these details in your Transaction History.

Can I buy eGifts from different countries?

Once we’ve launched the full version of our App, you will be able to! We’ve made it very easy for all users to purchase eGifts from other countries.

I’ve received a message on my Centigram App saying that I have received a gift from someone; what do I do now?

Congratulations, someone must appreciate you! Simply go to your Home screen, and you’ll see the last transaction indicating the gift and logo of the company it belongs to. Tap on the transaction to view more details on it. You’ll also be able to see who sent your gift! You can use your gift immediately either at their physical store, website or app or you can even forward it to someone else if you wish to re-gift it. The gift is yours, and the choice is yours!

Why can't I find the country I’m looking for in the drop-down-list for redeeming?

Some countries are unfortunately not available at this current time in our selection options. Rest assured, we are working hard to operate in more countries and with more businesses for Centigramers to access.

Can I send a gift to someone outside of Canada?

Currently, we’ve launched a BETA phase of our App, and are limiting our transactions to Canada only. Once we’ve launched our official application, you’ll be able to gift globally.  We will send you an email when this feature is available.

Can I give a gift to someone outside of Canada?

Currently, we’ve launched a BETA phase of our App, and are limiting our transactions to Canada only. Once we’ve launched our official application, you’ll be able to gift globally.

What about currency conversion when I buy eGifts in different currencies?

We believe in transparency. You will always see the cost to you in your local currency before buying an eGift card in another currency. The rates we use are close to market rates as we understand the importance of getting the maximum amount sent to the people who need it the most.

Is there an expiry for the eGifts bought with Centigrams?

Expiry depends on the eGift you have selected. Some may have expiry dates. You will be able to check when you choose the eGift you wish to purchase.

Buying more Centigrams

Is there an expiry date for the Centigram eGift purchase?

No! There is no expiry date.

Transactions

Can I see my transaction details later again?

Of course! All your transactions are available to review. You can view your latest transactions on your Home screen. To view more, simply tap the arrow on the right, and it will take you to the Transactions History screen, where you can find every transaction you have made from the moment you’ve signed up.

Have any questions we haven't answered above? Drop us a message!